Chat with Alba on
Instant answers, wherever you message.
Chat with Alba on
Instant answers, wherever you message.
More channels.
One seamless experience.
Customers choose WhatsApp, Instagram, Facebook Messenger or Telegram—and expect fast, consistent support on every channel.
When conversations are spread across multiple platforms, staying organised becomes more challenging. Mind Socials brings everything together, helping your team deliver a smoother, more coordinated and consistent customer experience.
Available on:
What is Mind Socials?
One unified inbox.
Powered by Mind Concierge intelligence.
Mind Socials brings conversations, contacts and message history from WhatsApp, Instagram, Facebook Messenger and Telegram into one shared space, giving your team a complete, up-to-date view of every interaction.
Integrated with Mind Concierge, it automatically handles recurring enquiries using verified information from your organisation. Whenever personal support is needed, a team member can step in immediately with the full conversation context already available.
4
Connected channels
24/7
Automated assistance
1
Verified source of truth
How it works
From the first message to the right response.
Every enquiry enters the shared inbox, where it can be handled directly by your team or assigned to Mind Concierge for an automated, context-aware response.
01
Connect your communication channels
Connect WhatsApp, Instagram, Facebook Messenger and Telegram to Mind Socials. Messages from every channel are collected automatically in one shared inbox.
02
Manage every conversation in one place
Your team can monitor, organise and manage customer conversations without constantly switching between platforms. Every interaction remains visible, organised and easy to follow.
03
Automate recurring enquiries
With Mind Concierge, recurring questions can be answered automatically using verified information from your official website. When personal assistance is needed, a team member can step in and continue the conversation seamlessly.
Built for better customer communication
Every channel.
One clear view.
Better service.
One platform to coordinate people, channels and automation—while keeping every conversation consistent with your service.
01
Full context, always available
Every conversation keeps its messages, information and history together in one clear view, helping your team understand each enquiry immediately and provide more accurate support.
02
Faster response management
Your team manages every interaction from one shared workspace, reducing the need to switch between applications and allowing more time for enquiries that require personal attention.
03
Intelligent automation
Mind Concierge handles recurring enquiries using verified information from your organisation. When personal support is needed, a team member can step in with the full conversation context already available.
Ready to simplify your customer communication?
Make every interaction more valuable.
Discover how Mind Socials brings conversations from WhatsApp, Instagram, Messenger and Telegram into one place, while Mind Concierge adds intelligent automation and keeps your team in control.