Mind Web Privacy Policy

Mind Web Concierge

Last Updated: 17/02/2026

Data Controller

For the purposes of the General Data Protection Regulation (EU) 2016/679 (“GDPR”), the entity operating Mind Web Concierge (“we”, “us”, “our”) acts as the Data Controller in relation to the processing of personal data described in this Policy. For any data protection inquiries, please contact us through the official website contact channels.

Scope of This Policy

This Privacy Policy explains how information is collected, processed, stored, and protected when users interact with the Mind Web Concierge chat feature available on this website.
The Service is designed to operate primarily through anonymous interactions and does not require user registration.

Categories of Data Processed
Data Provided by Users

When using the chat, we may process:

  • Messages, questions, and prompts submitted by users. 
  • Any information voluntarily included in those messages

Users are not required to provide personal data to use the chat.

All interactions are designed to function on an anonymous basis.

If users voluntarily include personal data in their messages, such information is processed only within the context of providing a response and is not used to identify the user.

Automatically Collected Technical Data

For operational and security purposes, limited technical data may be processed, such as:

  • Session ID
  • IP address
  • Screen Resolution
  • Platform
  • Timezone
  • Language
  • Browser type

This data is used solely for:

  • Ensuring system functionality
  • Maintaining security
  • Preventing abuse
  • Improving performance
Anonymous Processing & No Profiling

Mind Web Concierge operates without creating user accounts or persistent identity profiles.

  • Chat interactions are stored in anonymized or pseudonymized form, where applicable.
  • We do not associate conversations with identifiable individuals.
  • We do not perform automated profiling, behavioral tracking, or decision-making that produces legal or similarly significant effects under Article 22 GDPR.
  • Data is not used for advertising or marketing targeting purposes.
Legal Basis for Processing (Article 6 GDPR)

Where personal data is processed, it is done under the following legal bases:

  • Article 6(1)(f) – Legitimate Interest
    For ensuring proper functionality, security, and improvement of the chat service
  • Article 6(1)(b) – Performance of a Service
    To provide automated responses requested by the user.
    Where applicable, processing may also rely on user consent, particularly in relation to cookies or analytics technologies.
Purpose of Processing

Information is processed strictly for the following purposes:

  • Generating relevant automated responses
  • Improving system accuracy and performance
  • Maintaining operational security
  • Preventing misuse or abuse of the service
  • Enhancing website usability

Data collected through the chat is not used for direct marketing, advertising, or commercial profiling.

Data Retention

Chat interaction logs and related technical data are retained only for as long as necessary to:

  • Maintain system performance
  • Improve service quality
  • Fulfill legal or security obligations

Data is stored in anonymized or pseudonymized format wherever possible.
Retention periods are regularly reviewed and limited to what is strictly necessary.

Data Sharing & Third-Party Processors

To operate the Service, we may engage trusted third-party service providers, including:

  • Cloud hosting providers
  • Infrastructure providers
  • Analytics services
  • Payment processors

These providers act as Data Processors under GDPR and process data only under contractual agreements ensuring:

  • Confidentiality
  • Security safeguards
  • Compliance with applicable data protection laws

We do not sell personal data.

Data Security

We implement appropriate technical and organizational measures in accordance with Article 32 GDPR, including:

  • Access controls
  • Encryption where appropriate
  • Secure hosting environments
  • Monitoring for unauthorized access
  • Regular system review and maintenance

Despite these measures, no system can guarantee absolute security.

Users’ Privacy and Anonymity

Mind Web Concierge does not collect personal data from users.

  • All chat interactions are completely anonymous.
  • No personally identifiable information is stored or processed.
  • Users do not need to provide names, email addresses, or any other identifying data to use the chat.

Since no personal data is collected or processed, the rights provided under GDPR (such as access, rectification, erasure, restriction, objection, or data portability) do not apply, because no data exists that could identify an individual.
The Service is designed to respect user privacy fully, ensuring that all interactions remain confidential and anonymized.

AI-Generated Content Disclaimer

Responses generated by Mind Web Concierge are produced by automated systems based on:

  •  Website content
  • Approved internal knowledge sources

Responses may not always be complete, up to date, or error-free and do not constitute professional advice (legal, financial, medical, or otherwise).
Users remain responsible for verifying critical information.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy as necessary to reflect:

  • Legal changes
  • Technical updates
  • Service modifications

Updates will be published on this page with a revised “Last Updated” date.

Contact

For questions regarding this Privacy Policy or data protection matters, please contact us through the official website contact channels.