Terms of Service – Mind Web Concierge

Last Updated

04/03/2026

1. Acceptance of Terms

By installing or using the Mind Web Concierge WordPress plugin, you agree to comply with these Terms of Service. If you do not agree, you must not install or use the Plugin.

2. Description of the Plugin

Mind Web Concierge is an AI-powered website assistant that allows website visitors to interact with a chatbot capable of answering questions based on website content and connected knowledge sources.

The Plugin may include features such as:

  • AI-powered chat assistance
  • Retrieval-Augmented Generation (RAG) search
  • WordPress and WooCommerce content indexing
  • External knowledge repository integration
  • Conversation history analytics for administrators
  • Page-specific knowledge configuration
  • Focused search functionality
  • Subscription management through external providers
3. WordPress Integration

The Plugin integrates with WordPress content including posts, pages, products, and metadata for indexing and retrieval. Administrators control which content is indexed and made available to the AI assistant.

4. Administrator Responsibilities

Website administrators installing the Plugin are responsible for ensuring that:

  • Indexed content is lawful and authorized for use
  • Website visitors are informed of AI chatbot usage
  • The Plugin is used in compliance with applicable laws and privacy regulations.
5. AI Processing

The Plugin may use external artificial intelligence services, including OpenAI models, to generate responses. User prompts and indexed content may be transmitted securely to these services for processing.

6. Third‑Party Services

The Plugin may connect to external services including:

  • AI processing providers
  • Mind Spaces services
  • Subscription management systems
  • Cloud infrastructure providers

These services operate independently and may have their own terms and privacy policies.

7. Subscription Services

Certain features of the Plugin may require a paid subscription managed through third-party providers such as Stripe. Payment data is processed securely by the payment provider and is not stored by the Plugin.

8. AI Response Disclaimer

Responses generated by the Plugin are produced automatically by artificial intelligence systems. Responses may contain inaccuracies and should not be considered professional advice.

9. Limitation of Liability

The Plugin is provided “as is” without warranties of any kind. The developers shall not be liable for any damages resulting from the use or inability to use the Plugin.

10. Updates

The Plugin may receive updates that modify functionality, improve performance, or address security issues.

11. Termination

We reserve the right to suspend or terminate access to services associated with the Plugin if misuse or abuse is detected.

12. Contact

For questions or concerns regarding these Terms, please contact us at:
Email: info@smartprocesses.it

📎 Sources