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Channels
Channels.
Web, social, mail, Spaces, processes and APIs: six entry points to the same agent platform.
Channels / Overview
One platform. Many points of contact.
Bring the agent into the places where work and conversations already happen.
People approach a task through different interfaces. One employee starts from a chat, another from an email, another from a field inside a business process. A customer may begin on a website or a messaging channel. Smart Mind’s channel strategy connects these entry points to agent-based assistance, so people can ask for support without first translating their work into an unrelated environment.
Six routes into the platform
Web chat, social and messaging channels, Gmail and Outlook mail extensions, the Spaces workspace, integrated Smart Processes chat and web API endpoints for third-party systems. Each route offers a different kind of context.
Consistent purpose, appropriate access
The channel is the point of contact; the agent definition determines the role and capabilities. A common platform does not imply that every channel sees the same information. Knowledge, services and identity match the experience being delivered.
Six entry points
Web and social
Mail and Spaces
Processes and APIs
Six entry points
Choose where the agent meets people.
Each route offers a different kind of context. The agent behind it stays defined by its role, knowledge and actions.
Social and messaging
Mind Socials
Messenger, Instagram, WhatsApp and Telegram in one shared inbox.