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Channels · Mind Concierge
A helpful front door to your organization.
Assistance grounded in your content, on your website and, through Mind Socials, on your messaging channels.
Web chat / Concierge
A helpful front door to your organization.
Turn a visitor’s question into a clearer path forward.
A website often contains the information a visitor needs, yet finding the right page can still take effort. A conversational entry point lets the visitor describe the need in their own words. Mind Concierge is the web-facing expression of this idea: assistance grounded in the organization’s content, presented through a familiar chat experience. Within the wider platform, web chat can also be a direct interface to a configured agent.
Begin with the visitor's intent
A visitor may know the problem but not the name of the service, department or document. A well-configured assistant translates that question into a relevant explanation, based on the organization’s content. The aim is to help the visitor understand what applies to them and which next step is appropriate.
Connect information to an available action
When additional services are configured, a web conversation can become an entry point to a defined capability, such as preparing the information for a service request. Begin with helpful information, then add specific actions where they improve the visitor’s experience.