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Channels · Mind Socials
Messaging channels and shared conversations.
WhatsApp, Instagram, Messenger, Telegram and your website in one inbox, with role-based access for your team.
Mind Socials / People and conversations
All your conversations. One human connection.
One inbox for customers, citizens, guests and website visitors.
Facebook Messenger
Instagram
WhatsApp
Telegram
WEB CHAT
Website Concierge
Centralized replies, even without AI
Mind Socials brings all connected social channels and pages into one unified inbox. Operators read and answer chats centrally, with access determined by their assigned workspaces. This everyday communication value is available even without AI.
Your website is a channel too
Website Concierge belongs in the same workspace. From the Mind Socials inbox, authorized operators respond directly to website visitors alongside Facebook Messenger, Instagram, WhatsApp and Telegram conversations.
Mind Concierge adapts to the operator
01
AI responds
Mind Concierge handles the visitor conversation.
02
AI responds
The operator leads. Mind Concierge assists the operator.
03
Operator leaves
Mind Concierge resumes the visitor conversation.
Mind Socials / Access and responsibility
Share access. Keep passwords private.
The administrator connects the accounts. Operators receive workspace access.
The administrator uses the social account credentials to add channels and pages to Mind Socials. They create a workspace, place the relevant channels inside it and share that workspace with selected employees. Operators handle its conversations through their assigned access: the administrator does not give them the underlying social account passwords.
Credentials stay with the administrator.
What is shared with employees is access to workspace communications.
Share access. Keep passwords private.
For a chain of N hotels, create N workspaces. Each contains one hotel’s social channels, pages and Website Concierge. Share each workspace with the employees responsible for that hotel. Each local team answers its social and website visitors from one inbox, while the administrator manages connections and sharing centrally.
HOTEL A
Workspace A
Social channels + pages
Website Concierge
Assigned hotel team A
HOTEL B
Workspace B
Social channels + pages
Website Concierge
Assigned hotel team B
HOTEL N
Workspace N
Social channels + pages
Website Concierge
Assigned hotel team N
A closer look at the product
Conversations, together.
The inbox and channel configuration in one view: how conversations and messaging connections are presented.
